Refund policy
## Return & Refund Policy
At boldlsy, we want you to love your premium streetwear as much as we loved creating it. If something isn't completely right with your order, we are here to make it right. We’ve designed our Return & Refund Policy to be fair, transparent, and completely worry-free.
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### 1. Return Timeframe & Eligibility Criteria
You have a window of **[X DAYS]** from the date of delivery to request a return or exchange. To ensure a smooth process, items must meet the following criteria:
* The apparel must be unworn, unwashed, unaltered, and completely free of any odors, stains, or pet hair.
* All original tags, packaging, and labels must be attached and intact.
* A valid proof of purchase (like your order confirmation email or invoice) must be provided.
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### 2. Non-Returnable Items
To maintain high hygiene standards, certain items cannot be returned or exchanged:
* Custom-printed or personalized apparel made specifically for you.
* Items purchased during clearance, final drops, or mega-sale events.
* Undergarments, socks, or accessories (if applicable).
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### 3. Damaged, Defective, or Incorrect Products
We take immense pride in our quality control, but mistakes can happen. If you receive a product that is defective, damaged in transit, or completely incorrect:
* Please contact us within **[X DAYS]** of delivery at support@boldlsy.com.
* Include your order number and clear photos/videos showing the issue.
* **Cost:** We will arrange a free replacement or issue a full refund immediately. You will not incur any additional shipping costs for our error.
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### 4. Exchange Options
Want a different size or design instead? We offer easy exchanges:
* Follow the return process to send back your original item.
* Once your return is received and inspected, we will ship out the replacement item to you.
* *Note: Exchanges are subject to inventory availability. If the requested size is out of stock, we will issue store credit or a refund.*
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### 5. Return Shipping Costs
* **For regular returns/exchanges (change of mind, size changes):** The customer is responsible for covering the return shipping costs, or a nominal return shipping fee of **[SHIPPING FEE]** will be deducted from your final refund amount.
* **For defective/wrong items:** Shipping is 100% free and covered by us.
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### 6. Refund Process & Timing
Once your returned package reaches our facility and passes our quality inspection team:
* We will notify you via email regarding the approval or rejection of your refund.
* Approved refunds will be processed automatically back to your original payment method (Credit/Debit Card, UPI, Net Banking) within **[REFUND PROCESSING TIME]** business days.
* Please note that banking institutions and payment gateways may take additional time to reflect the balance in your account.